Running your own business is no easy task, and your to-do-list is guaranteed to never end. This said, you shouldn't use this as an excuse to take short cuts when it comes to having online visibility. Beginning with your website, it's vital to position yourself online with a strong, professional destination that gives customers the impression you mean business and the motivation to want to engage more with your business. With this in mind, consider these five reasons why having a strong website is important.
First Impressions Count
Let's face it - we live in a world where people Google before they shop, visit online review sites like Yelp before they buy and "check-in" via Facebook as they go about their days. Because of this, you want your first impression to be the best it can be. Beginning with your website, consumers are passing judgement and making decisions about whether or not they will even visit your store, restaurant or office. They're likely to dismiss you entirely, as well, should they believe your website doesn't reflect the kind of experience your business - or a business like yours - should offer.
Window Shopping Isn't What It Use to Be
Strolling down your local Main Street isn't the only way people check out stores and other small businesses nowadays. With routine visits to Yahoo , Bing, Google, Yelp and other online sites, customers are constantly seeking where they plan to make their next purchases. Make sure your business is well represented on these sites by first and foremost, having a website - but by also being represented among each of the online search engines, review sites and other online spots your business may be considered for customer review. Beyond having your URL address available, also be sure your street address, phone number and email is easily visible. Social media links can't hurt, either, but only include these if you are actually active on social media.
No Website Means Losing Business
By now it's clear that if you don't have a website, you're missing out on opportunities for customers to identify who you are and if they want to spend money with you. This said, if you have a bad website it is better to have no website. While no website equals missed opportunities, a bad website can actually be worse since it literally makes your business look bad. With so many template based websites available nowadays, such as Shopify.com, for you to customize for your unique business, there's truly no excuse for your website to look unprofessional and sloppy. If you can't proudly promote the website you have currently live and available for the world to see online, take it down. A bad website is far worse than no website - but let's be clear... both are bad for business.
1. FIND CUSTOMERS
Cysparks found that 88 percent of small businesses with a website agree that it’s made it easier for customers to find their business. Today, customers are constantly searching on computers, tablets and smart phones. A website enables them to find your company and learn about your business and what it offers at anytime and anyplace.
In today’s competitive online search environment, content is key. Google has revamped its algorithms to better serve user searches today, including rewarding sites that provide visitors with helpful content and a good user experience. This means that if someone is looking for a product or service that your business offers, your website needs to show up in the search results or you will miss out on potential sales leads.
2. BUILD CREDIBILITY
You can build a brand presence for your business on social media, but you’re restricted by the platform in terms of design, process and technology. A website can help small businesses increase flexibility, control, branding and credibility. Eighty-four percent of U.S. consumers believe a business with a website is more credible than one that only has a social media page. To be credible and attract new customers, a website can make a difference.
3. GET MORE CUSTOMERS
Ongoing business success oftentimes rests on your company’s ability to bring in new clients. Reaching thousands of people using only traditional marketing methods like direct mail or print advertising can be very expensive and unreliable. Getting online enables you to reach more people locally or outside of your region while paying less for the exposure—and you can even measure the specific results. In fact, 77 percent of U.S. small businesses said a website is a great way to find new customers.
And, it’s not just about gaining new customers; you can use a website to better serve existing customers too. The ability to update business information 24/7 on the Internet improves customer communication while freeing up time to focus on other business priorities. And with a branded email, you can begin email marketing, driving traffic back to your on- and offline sites and boosting customer loyalty with your brand.
4. GROW YOUR BUSINESS
Many small businesses aim to expand in the market and reach out to new customers. While face-to-face interactions can be important and business often comes from word-of-mouth, a website gives you a chance to “pass your card out” to thousands online. With an e-commerce store, you can sell items online and ship the product to customers almost anywhere in the world. You might discover that customers in a neighboring city or state are interested in your services, leading to a larger service area, and maybe even an expansion to regional offices. In fact, 81 percent of U.S. small businesses say that a website has helped to grow their business. With a website, you can reach a greater number of potential customers and opportunities.
5. GAIN COMPETITIVE ADVANTAGE
The recently published Verisign report shows that 93 percent of U.S. consumers use the Internet for research before making a purchase. Consumers want to be informed about their purchasing decisions— what they buy and from whom they buy. Without a website, you risk losing customers to businesses already taking advantage of the online marketplace. If you’re in direct competition with another business that has a website, your competitor has a clear advantage—especially if they are effectively marketing their website. A website can help level the playing field.
Eighty-four percent of African small businesses surveyed by Cysparks said their website is important or critical to their business. More than half of African-based small businesses don’t have a website, so there is no time like the present to establish your business website and get ahead of the competition.
BEFORE YOU START, CHOOSE YOUR DOMAIN NAME
Before you start building your website, you first need to establish your address on the Web. In this digital age, your site’s Web address (or domain name) is central to online activities, so take careful consideration when choosing a domain name. First, ask yourself which domain extension like .com or .net, best serves your business. Second, select a name that is memorable and descriptive, and isn’t trademarked by another company.
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